Last updated: 28 October 2026
This Privacy Policy explains how Propati Cape Town (Pty) Ltd (“Propati”, “we”, “us” or “our”) collects, uses, stores and protects your personal information when you visit www.propati.co.za, contact us, make a booking enquiry, or ask us to manage your property. We process personal information in line with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
1. Who we are
Propati Cape Town (Pty) Ltd, registration number 2018/277803/07, 65 Coventry Road, Walmer Estate, Cape Town, 7925. We are the “responsible party” for the personal information described in this policy. Email: hello@propati.co.za. Phone and WhatsApp: 071 117 4818.
2. Information we collect
Depending on how you deal with us, we may collect:
- Contact details: your name, email address, phone or WhatsApp number, and the suburb or address of a property you are asking us about.
- Property owner information: property details (suburb, number of bedrooms, listing link), and, once you appoint us, the information we need to manage your property and pay you, such as identity or company details and banking details.
- Guest and booking information: names, contact details, travel dates, number of guests, and identification details where needed for check-in, security or the law.
- Messages: what you send us by email, the website contact form or WhatsApp.
- Technical information: your IP address, browser type, device and pages visited, collected through cookies and similar technologies.
We collect this information directly from you, from booking platforms you booked through (such as Airbnb, Booking.com, Expedia and Agoda), and automatically when you use our website. Giving us your information is voluntary, but we may not be able to respond to your enquiry, manage a booking or manage your property without it.
3. Why we use your information
- To respond to enquiries and to contact you about our services.
- To manage property listings, bookings, check-in, guest communication, cleaning and maintenance.
- To pay owners, issue statements and keep accurate financial and tax records.
- To keep our guests, staff and the properties we manage safe and secure.
- To meet our legal obligations and to protect our legal rights.
- To improve our website and services.
- To send you marketing about our services only where the law allows it, and you can opt out at any time.
We process your information only where it is needed to deal with you or carry out a contract, where the law requires it, where it is in your or our legitimate interests, or where you have consented.
4. Who we share it with
We do not sell your personal information. We share it only where needed, with:
- Booking platforms, our channel manager and guest-communication and payments providers.
- Cleaning, linen, maintenance and key-handover service providers who work at the properties we manage.
- Insurers, accountants, auditors, banks and payment processors.
- Website hosting, email, analytics and customer-management (CRM) providers.
- Authorities, where the law requires or allows us to disclose information.
Everyone we share information with is expected to keep it confidential and secure and to use it only for the purpose we shared it for.
5. Transfers outside South Africa
Some of our service providers (for example website hosting, email, booking and cloud software providers) store or process information outside South Africa. Where this happens, we take reasonable steps to make sure the recipient is bound by law, a binding agreement or binding rules that give your information protection similar to POPIA, or we rely on your consent or another ground POPIA allows.
6. Cookies
Our website uses cookies, which are small files stored on your device. Some are necessary for the website to work (for example to keep you logged in or to make our booking and contact forms function). Others may help us understand how the site is used. You can block or delete cookies in your browser settings, but parts of the website may not work properly if you do.
7. How long we keep your information
We keep personal information only for as long as we need it for the purpose it was collected, and for as long as the law requires us to keep it (for example, financial and tax records). When we no longer need it, we delete or de-identify it securely.
8. How we protect your information
We use reasonable technical and organisational measures to protect your information against loss, damage and unauthorised access, including access controls, secure systems and confidentiality commitments from the people who handle it. No method of transmission or storage is completely secure, and we will notify you and the Information Regulator where the law requires us to after a security breach.
9. Your rights
Under POPIA you may:
- Ask us to confirm whether we hold personal information about you and request a copy of it.
- Ask us to correct or delete personal information that is inaccurate, out of date, incomplete, misleading or unlawfully obtained.
- Object to us processing your personal information, or withdraw a consent you gave us.
- Object to direct marketing at any time.
- Lodge a complaint with the Information Regulator.
To exercise any of these rights, email our Information Officer at hello@propati.co.za. We may need to verify your identity first, and we will respond within a reasonable time.
10. Information Officer and complaints
Our Information Officer can be reached at hello@propati.co.za or on 071 117 4818. If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Regulator (South Africa): website inforegulator.org.za, email POPIAComplaints@inforegulator.org.za.
11. Links to other websites
Our website may link to other websites, including booking platforms. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.
13. Contact us
Propati Cape Town (Pty) Ltd
65 Coventry Road, Walmer Estate, Cape Town, 7925
Email: hello@propati.co.za
Phone / WhatsApp: 071 117 4818